Resourced Leaders

'Resourced Leaders' is a premier Australian based Leadership Performance organisation that specialises in working with senior executives, leaders and high performing individuals who aspire to greater levels of personal leadership and success.

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Stop the clock and win the customer

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Wednesday, 13 November 2013
in Leadership

Who hasn’t noticed how much things had sped, up, and seems to continue to speed up in our lives?

We used to say “I’ll meet you under the Flinders St. clocks at 10am, and be OK if they arrived at 5 past.  Now, if it ticks past 10, we are on email, text or the phone asking ‘where are you’?

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Have you earned it?

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Tuesday, 20 August 2013
in Leadership

Have you earned the right to serve your customers, or do they have to earn the right to be served by you?

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Who are you....really?

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Wednesday, 28 March 2012
in Leadership

I was asking a customer recently about how they made the decision to engage my services. They had come onto my website, liked what they had read, and made an enquiry. The customer described a set of ‘values’ that I deeply believe differentiates me in my market space, and were important to them in selecting me.

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Play it again, Sam!

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Tuesday, 07 February 2012
in Leadership

Here is a precautionary tale of how not to treat your customers, along with some ‘suggestions’ of where some coaching interventions could make a difference.

This story is true, only the names have been changed to protect the innocent/ignorant.

Colin bought himself a near-new demonstrator car from a well-known local dealer. He dealt with Sam the salesman, and was really happy with the experience. Soon after the purchase, a strange noise emerged from the front of the car.

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