Resourced Leaders

'Resourced Leaders' is a premier Australian based Leadership Performance organisation that specialises in working with senior executives, leaders and high performing individuals who aspire to greater levels of personal leadership and success.

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Stop the clock and win the customer

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Wednesday, 13 November 2013
in Leadership

Who hasn’t noticed how much things had sped, up, and seems to continue to speed up in our lives?

We used to say “I’ll meet you under the Flinders St. clocks at 10am, and be OK if they arrived at 5 past.  Now, if it ticks past 10, we are on email, text or the phone asking ‘where are you’?

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Organisational change: expectation versus action

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Friday, 11 October 2013
in Leadership

Many organisations struggle with the idea of change. There is a real desire to create something different, to evolve their organisation or to enhance efficiencies and effectiveness. However, there seems to be a real status quo within their business which creates an inertia that works against real change.

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Creating purposeful engagement

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Tuesday, 10 September 2013
in Leadership

We want people to come to work to commit, to engage and be productive. 

The truth is, so do they!

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Your ‘little black duck’ is getting you into trouble…

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Thursday, 18 July 2013
in Leadership

I recently ran a one-day workshop on negotiation.  This was an experienced group of sales managers, each with lots of experience in negotiating big deals, and all with previous negotiation experience.  Even the best of them was being sabotaged in their negotiations by their 'little black duck'.

 

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How many organisations are you?

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Tuesday, 25 June 2013
in Leadership

A question for you about your business:  How many organisations are you?  Or, to put it another way, how many organisations should you be?

 

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Global problems need specific solutions

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Wednesday, 06 March 2013
in Leadership

Most of the problems we face in business and in life occur because we get stuck in abstract or global views of issues.

When we are certain that there are clear, concrete steps for achieving an outcome, we are able to take each step in the correct sequence to get our outcome.

In this way, ‘marketing plans’ are a great example of how we can break down a global concept (‘growing the business’ or ‘changing behaviour’) into a series of strategies and tactics which can be completed, one at a time., to get to the planned result.

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Surviving your inevitable crisis

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Tuesday, 29 January 2013
in Leadership

If you are in business, you should expect a crisis.  Whether your organisation survives depends on how you manage it.

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5 Core 'C's of taking great decisions

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Thursday, 30 August 2012
in Leadership

Decision Making is one of the critical roles of leaders and managers.

It is also something that is often not done very well, or done for the wrong ‘reasons’.

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It's the law!

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Thursday, 24 May 2012
in Leadership

What is your reaction when someone says one thing, but does another?  How do you feel?  Often we find that this lack of consistency is a major concern and we cannot find a reason to trust them.  When this happens with an individual or company that we are doing business with – how much do we want to avoid doing business with them?

 

And yet, the laws of business are so often broken that a ‘business law’ becomes a ‘business statement’.  That is, BL’s become…complete BS.  Whilst a BR (Business Reality) sets in.

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Will you risk it?

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Thursday, 26 April 2012
in Leadership

I was coaching a client on their approach to decision making. In their risk-averse organisation, decisions were rarely taken, and this was leading to a high level of frustration in my client, who was really keen to get things done.

Taking decisions as a manager or leader involves a certain amount of risk. We can never have all the information. In fact, we take decisions where we cannot know all the information, because the knowledge of the success or failure of the decision we take exists only in the future.

As I worked with this client, I outlined how the process of taking decisions is really about risk and reward. In the human brain, we are more sensitive to avoiding risk than to seeking reward. This makes sense as a survival strategy, but in terms of making quality decisions will often reduce decision making to risk avoidance. In organisations that are ‘defensive’, this need for survival skyrockets and can bring decision making to a stand-still.

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My WORST ever client!

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Thursday, 22 March 2012
in Leadership

I have just returned from working in Europe, where I spent a fair bit of time with one particular client - possibly the worst client I will ever have.

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Play it again, Sam!

Posted by Phil Owens
Phil Owens
Philip is one of Australia’s leading performance and leadership specialists. He
User is currently offline
on Tuesday, 07 February 2012
in Leadership

Here is a precautionary tale of how not to treat your customers, along with some ‘suggestions’ of where some coaching interventions could make a difference.

This story is true, only the names have been changed to protect the innocent/ignorant.

Colin bought himself a near-new demonstrator car from a well-known local dealer. He dealt with Sam the salesman, and was really happy with the experience. Soon after the purchase, a strange noise emerged from the front of the car.

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